General Terms and Conditions
These General Terms and Conditions (“Terms”) apply to all bookings and services provided by Surf Lodge South Africa (Pty) Ltd., including hosted surf camps such as Rajo’s Surf Camp (hosted by Rachel John), Emmi’s Surf Camp (hosted by Emmi Schmidt), and Fleetwood Pack (Hosted by Jack Ring), as well as general bookings. By making a reservation with us, you acknowledge and agree to these Terms.
The following cancellation policy applies to general bookings:
3 months or more before the stay date: 20% of the total is payable to Surf Lodge SA.
1 month or more before the stay date: 50% of the total is payable to Surf Lodge SA.
2 weeks or more before the stay date: 80% of the total is payable to Surf Lodge SA.
1 week or more before the stay date: 100% of the total is payable to Surf Lodge SA.
All cancellations will incur a 10% cancellation fee.
For hosted camps such as Rajo’s Surf Camp (hosted by Rachel John), Emmi’s Surf Camp (hosted by Emmi Schmidt) , and Fleetwood Pack (Hosted by Jack Ring), the following cancellation policy applies:
Strict Cancellation Policy: All cancellations are non-refundable. Surf Lodge South Africa will assist in finding a replacement participant to the best of its ability. If a replacement is found and full payment is received, a refund will be issued minus a 10% administrative fee.
Bookings are considered confirmed upon receipt of the required deposit payment. The remaining balance must be paid as specified in your booking confirmation. Late payments may result in the forfeiture of your booking.
The Emmi’s Surf Camp (hosted by Emmi Schmidt), and Fleetwood Pack (Hosted by Jack Ring) are open to participants aged 18 and older, regardless of gender.
Rajo’s Surf Camp (hosted by Rachel John) surf camps are exclusively for female participants and aged 17 and older.
Proof of age may be required for age-restricted camps.
Participants understand and agree that Surf Lodge South Africa (Pty) Ltd., its affiliates, instructors, staff, and representatives shall not be held responsible for accidents, injuries, or loss of personal belongings that may occur during any surf camp.
Participants must sign a waiver of liability before participating in any activities.
Failure to sign the waiver will result in exclusion from activities without a refund.
Participants are strongly encouraged to obtain comprehensive travel insurance, which should cover:
Medical Emergencies: Illness or injury while traveling.
Trip Cancellations: Reimbursement for non-refundable costs due to covered reasons such as illness, family emergencies, or natural disasters.
Lost or Delayed Baggage: Compensation for lost, stolen, or delayed baggage.
Travel Delays: Additional expenses due to significant delays.
Emergency Evacuation and Repatriation: Transportation to a medical facility or home.
Personal Liability: Protection against legal costs for accidental injury or property damage.
Adventure Activities: Coverage for activities such as surfing and other water sports.
Consult an insurance advisor for guidance on the appropriate policy.
Surf Lodge South Africa (Pty) Ltd. shall not be liable for travel costs, accommodation, or other expenses incurred by participants in the event of cancellations or changes to bookings. Participants should consult their travel insurance provider for coverage.
Participants must adhere to all camp rules, including:
Following instructions from surf instructors and organizers.
Treating fellow participants, staff, and the environment with respect.
Abiding by local laws and regulations.
Engaging in activities in a safe and responsible manner.
Failure to comply with camp rules may result in removal from the camp without a refund. Prohibited behaviors include, but are not limited to:
Harassment or abuse of any kind.
Possession or use of illegal substances.
Conduct that endangers oneself or others.
By participating in any surf camp, participants grant Surf Lodge South Africa (Pty) Ltd. permission to use photographs or videos captured during the camp for marketing and promotional purposes.
Participants may request specific images or videos not be used for marketing by contacting Surf Lodge South Africa directly.
These Terms are governed by South African law. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of South African courts. Alternative dispute resolution methods, such as mediation or arbitration, may be considered prior to court proceedings.
Surf Lodge South Africa (“Agent”) acts solely as an agent, not as a principal, in facilitating bookings for services such as surf lessons and accommodations provided by third-party service providers (“Principals”). The Agent promotes and facilitates these bookings on behalf of the Principals, who are the direct providers of the services. All contractual relationships for the provision of services are formed directly between the Principals and the customers. The Agent’s role is limited to that of intermediary, and financial responsibilities, including VAT and invoicing, rest with the Principals. This agency relationship is governed by the terms set forth in individual agreements with each Principal.
Surf Lodge South Africa (Pty) Ltd.
Address: 14 Ebersohn Street, Paradise Beach, Jeffreys Bay, South Africa, 6330
Contact: +27 82 220 2078
Email: info@surflodgesouthafrica.co.za
These Terms and Conditions are subject to updates or amendments. Participants are responsible for reviewing the Terms before making a booking or participating in a surf camp. For specialty retreats such as Rajo’s Surf Camp (hosted by Rachel John), Jack Ring, and Emmi Schmidt camps, please request a copy of the agreed contract.
By making a reservation, you indicate your understanding and acceptance of these General Terms and Conditions.
